General Policy about design handling.

Thanks for your concern our business.
Below is our general policy about design handling.
Please read and agree with our policy or let me know your opinion before place order by mail.

General Policy about design handling.

• We do our best so that our customers can get the design with their draft or verbal requst.
• We create a unique design for each organization of our customers by reflecting their opinions as much as possible.
•  We do not release any design source except the products what customer want to buy.
• We display the products, the picture of product or the design on our website(www.adreampeter.com) and at our shop. It is for keep history of order and let our another customer know what we did.
• Whole layout from our stock template and Some minor parts of each design might be dopted for other designs. Special artwork that customer brought as their original creation will not reuse without prior permission..

Thnks for your understood of our policy

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Adream Service Policy(General)

1.     Design

a. The design that we create consists of basic framework and club contents. The basic framework includes outline, font, colorway, and area information. The club contents include club name and club logo.    

b.     The following is about claiming the ownership of a design.

A.   Adream owns the basic frame, including the outline, because the basic frame is so fundamental for our work that we cannot yield any ownership for any particular design to any particular club. Therefore, we will freely use every basic frame that we have previously created for any club who wishes to adopt it to create the club design.    

B.   Adream will also freely use the club contents for other clubs if Adream has participated in creating them with the club members.

c.   

d.  Data of Adream¡¯s digitized work/order will not be released to the customer who makes the order.  

2.     Place order

a.  Receiving orders and transferring the finished products will be processed with only one member (preferably the leader) of the club.

b. When receiving orders, we will provide Adream¡¯s policy documentation to the customer, and we will accept and start working on the orders only when the customer consents to Adream¡¯s policy. Should there be exceptions, we will only proceed to working on the orders when both parties of the trade have made agreements and provided signatures.

c. We do not want any of our customers¡¯ products to be transferred to a wrong person. In order to prevent this, we ask our customers that when they want to make re-orders of a previous product, they must have the email address of the club¡¯s director or of the member who ordered the product last time. We will then proceed to working on the order only after we have confirmed through email exchange with the director of the previous order that the customers are from the same club

d.      We will allow the picking-up of the finished product only to the customer that has paid its balance fee.  

3.     Deposit

a. We will begin working on orders only when we have received the deposit of the order, which may vary depending on the order. Without the deposit, the time needed to finish the order may extend without any limitation.

b.  Once we have sent an email to a customer with the data regarding the first draft of his/her product, the deposits will not be refundable. However, deposits will be 100% refundable before we send the email of the customer¡¯s first draft.

c.   Deposits will be in effect for two months after the payment. If the customer does not pay the entire balance fee or pick up the product for longer than two months, the deposits will not be refundable and the case for the order will be closed.

4.     Use

a.   We post on our website and Facebook page all the digitizing data we provide to the customers. We do this in order to expand and advertise our business to many people. However, if the customer does not want us to release the design on our online webpages, we will respect the decision and not upload the images of the product online.

b.   We prepare all the samples for our orders, and we display them on our company¡¯s gallery board or at conventions that we attend.

c.      In case of potential re-orders in small quantity, we hold on to the data of the finished product for the future.

5.     Price

a.   The price of our service can change depending on the quantity and the amount/difficulty of the work for the service.

b. Even if there was a discount for the first order, additional re-orders may have the price we generally charge (without the discount).

d.   The prices we offer do not include tax. Maryland¡¯s 6% tax will be imposed on top of the prices we offer.

6.   delay pick up 

a.   After completion of the order, we will hold onto the finished products for up to two months after the payment of the first deposit. After the two months, we will have the right to sell, discard, or use the product as part of our business.

b.  The deposits for the products that do not get picked up within the two month period will not be refundable.

7.     order cancel and Refund

a.   We will accept the changes to the initial design of the order only if the customer informs us within seven days after the deposit payment.

b.   If a request is significantly different from the initial order, Adream will restart the creating process with readjustments.

c.  Refund is only available within one week after picking up the finished product.

d.     If there is an accidental damage done to the product and the customer requests for compensation, we will refund the price of the order, not the price of the good¡¯s original market value

f.     Deposits will not be refundable once we have started working on the orders.